Book Now

Optimise Health Clinics Ltd trading as Dr Finlay’s Private Practice

Please read these Terms carefully. They contain important information about how we provide care and services. If you have any questions, please don’t hesitate to ask us.

    • “You” or “your” refers to you, our client and the recipient of our services.

    • “We”, “us” or “our” refers to Optimise Health Clinics Ltd. (Dr Finlay’s Private Practice)

    • Words in bold are defined in the Glossary (Part E).

 

 These Terms are set out as follows:

    • Part A – Our Services, Booking & Cancelling Consultations

    • Part B – Paying for Services & Annual Membership Plans

    • Part C – Feedback & Complaints

    • Part D – Other Important Terms

    • Part E – Glossary

 

Our prices are not detailed in this document. Current pricing is available on our website: www.drfinlays.co.uk, by calling 0121 396 1323, or by emailing team@drfinlays.co.uk.

 

Our Privacy Policy is available online or upon request at any of our clinics.

We may occasionally update these Terms. If we do, we’ll notify you and give you an opportunity to read and agree to the changes before they apply.

  

PART A – OUR SERVICES, BOOKINGS & CANCELLATIONS

  

What Services do we offer? 

We publish a current list of our services online and at our clinics. These may change from time to time. We also offer Annual Membership Plans tailored to individual needs.

 

 How to book a Consultation: 

You can book:

    • by phone: 0121 396 1323

How to set up an Annual Membership Plan: 

    • Contact us via phone to discuss your needs.

    • Memberships are non-transferable.

    • A plan becomes active upon written acceptance and payment in advance of the first consultation. 

What are Partner Services? 

    • If we cannot provide a particular treatment, we may recommend a Partner.

    • We’ll always inform you in advance and answer any questions before involving a Partner.

    • You’ll pay for Partner Services through us (see Part B).

    • Our Partners are responsible for the care they provide and may ask you to register with them and agree to their terms.

 

What are Consultants?

Consultants are independent clinicians who work with us. While we select them carefully, we are not responsible for their actions or omissions.

 

If you need Treatment:

    • We will explain the Treatment and any associated risks.

    • You’ll be asked to sign a Consent Form before we proceed.

  

Receiving your Results:

    • You can choose how you’d like to receive your Results. If you don’t specify, we’ll use your Preferred Method(s) of Contact.

     

    Cancelling or rescheduling Consultations:

      • Notify us via phone at least 48 hours in advance.

      • If cancelled or rescheduled more than 48 hours before, you’ll receive a full refund or reschedule without penalty.

      • If less than 48 hours’ notice is given or you do not attend, no refund will be issued.

      • For Annual Membership Plan holders: late cancellations or no-shows will result in the session being deducted from your plan.

     

    If we can no longer provide Services:

      • We’ll inform you as soon as possible and explain the reason.

      • You’ll only be charged for services already received.

     

    Cancelling an Annual Membership Plan:

      • If you cancel before the end of the term, you will remain liable for any outstanding payments.

     

     

    PART B – PAYING FOR SERVICES & MEMBERSHIPS

     How much do Services cost?

      • Fees are based on our Standard Prices, listed on our website and in clinics.

      • We may update prices from time to time and will announce this on our website.

      • Prices for Partner Services will be communicated to you in advance.

    Promotions:

      • Occasionally, we may offer promotions or discounts.

      • Specific terms will apply to each promotion. Please ask us if you’re unsure.

     

    When and how do you pay? 

    Consultations and Services:

      • Payment is due when you book your consultation.

      • Any additional services during your visit must be paid for before leaving.

     

    Partner Services: 

      • Payment is taken when we book the Partner Service for you.

      

    Membership Plans:

      • You can pay upfront or in monthly instalments, depending on your plan.

     

     

    We accept payment by debit and credit card.

     

    PART C – FEEDBACK & COMPLAINTS

    We welcome your feedback and are committed to improving our service.
    Please get in touch via phone (0121 396 1323) or email team@drfinlays.co.uk.

     

    PART D – OTHER IMPORTANT TERMS

      

    Your Contract with Us:

      • By signing our Registration Form, you agree to these Terms.

      • These Terms take precedence over any marketing material or conflicting documents.

     

    Changes to Terms:  

      • We may occasionally update these Terms. We’ll notify you via your preferred contact method and give you the chance to review them before they take effect.

      

    Personal Data:

      • We manage your personal information in accordance with our Privacy Policy.

     

    Children: 

      • A parent or guardian may register a child under 18.

      • In these cases, “you” or “your” also refers to the parent or guardian.

     

    Contact with your NHS GP:

      • With your consent, we may share relevant information with your NHS GP to support joined-up care. We’ll discuss this with you first.

     

    PART E – GLOSSARY

     

    Annual Membership Plan – A pre-paid service plan tailored to your care needs, giving access to consultations and services over a 12-month period.
    Clinic – Any clinic location operated by Dr Finlay’s Private Practice.
    Consultant – A clinician not employed directly by us, engaged to deliver specific services.
    Consultation – A meeting between you and one of our clinicians or consultants.
    Contract – The agreement between you and us including these Terms and your signed Registration Form.
    Consent Form – A form confirming that you understand and agree to the Treatment provided.
    Partner – A trusted external service provider recommended by us.
    Partner Services – Services or treatments provided by our Partners.
    Preferred Method(s) of Contact – The way you have asked us to contact you (e.g. email, phone).
    Promotion – A temporary offer or discount available on selected services.
    Results – Clinical test results or findings from your consultation or treatment.
    Service(s) – Any medical, clinical or advisory support offered by Dr Finlay’s Private Practice.
    Treatment – Any clinical intervention we provide as part of our Services.
    Website – www.drfinlays.co.uk